Privacy Policy
Who is responsible?
Telma Mendes is the data controller for personal information collected through this website. For enquiries about your data or to exercise your rights, email telmafilipa.dias@hotmail.com.
Information collected
The enquiry form asks for your name, email address and language of interest. Learning goals and availability are optional. I also receive anything you choose to include in an enquiry or email. Please avoid sending sensitive information that is not needed. Technical services may receive your IP address, browser/device information, request details and verification interactions.
Purpose and legal basis
I use enquiry information to respond and communicate about language lessons. Where necessary to take steps at your request before entering into a lesson contract, the basis is GDPR Article 6(1)(b). Necessary general correspondence and website operation/security rely on legitimate interests in communicating with visitors and providing a working, secure website (Article 6(1)(f)). Records required by law rely on Article 6(1)(c). The form needs your name, email and language of interest to handle your request; you can also contact me by email.
Services used
- Web3Forms receives form submissions and delivers enquiries by email, using its delivery and security subprocessors.
- hCaptcha (Intuition Machines) loads when the enquiry form opens and processes technical and interaction data to prevent spam.
- Cloudflare Pages hosts and protects the site and processes connection and request data.
- Google Fonts supplies the fonts when pages load; Google receives your IP address and request information.
- Microsoft Outlook/Hotmail handles email correspondence through the public contact address, including message content and email metadata.
How long information is kept
Enquiry personal data is kept for no longer than one year from receipt, and deleted sooner when no longer needed, unless applicable law requires longer retention. Telma must manage deletion of enquiry emails, sent/archived messages, exports and other copies, and arrange deletion of submissions held on her behalf. Web3Forms is set to one year; this does not automatically delete email-provider copies. Providers may keep separate technical/security records under their own policies; their periods and available controls need separate review.
International processing
Providers may process information outside the European Economic Area, including in the United States; Web3Forms operates from India. Their linked policies describe their published transfer arrangements. Applicable locations and safeguards depend on the provider and account terms; no EU-only storage is promised. Contact Telma for information about the arrangements relevant to your data.
Cookies and browser storage
The site stores the active language in localStorage under telma-lang. This has no automatic expiry and remains until replaced or cleared through your browser’s site-data controls. The website code does not save enquiry contents in browser storage. hCaptcha and hosting/security services may use cookies or similar storage when loaded, depending on their settings and your browser. Blocking these may prevent verification. The site has no advertising or analytics integration; it is not described as cookie-free.
Your rights and complaints
You can request access, correction, deletion or restriction of your data. You may object to processing based on legitimate interests, and request portability where GDPR conditions apply, including automated processing based on a contract. Contact Telma at the address above. You may complain to Portugal’s Comissão Nacional de Proteção de Dados (CNPD) or another competent supervisory authority.
Security
The production site and form services use HTTPS, and hCaptcha helps prevent spam. The site has no account system or on-site enquiry database; enquiries are handled through the providers above. No online transmission or storage method is completely secure.